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Support

We at Tianzhu tech solutions are committed to providing exceptional support services to our customers from a team of highly skilled cloud experts and so we also offer Public Cloud Support Security Services that are faster, and reliable.

Support Service Levels

Standard Support

Provides an essential, high quality remote technical support to your organization. The Standard modality allows you to obtain assistance from Tianzhu for suspected defects and product-specific, task-oriented questions regarding the installation of product updates. This level of support is indicated for those organizations that use Tianzhu applications in non-critical processes, restricted to a single department and a reduced number of users.

Gold Support

We Provide both additional and specialized support for Tianzhu products. Gold Support offerings focus on the vertical depth of support and feature a personalized relationship with our technical experts and knowledge transfers. Gold support is the best choice for those organizations that use Software Expert applications in processes with a medium degree of criticality and that run across several departments.

Platinum Support

In addition to the Gold level, this offers a priority remote service and the mobilization of professionals with different specialties. Additionally, new customer requirements detected during the continuous use of the application receive an advisory service and priority service in the evolutionary product roadmap. This level is recommended for companies that use Tianzhu products in a corporate manner for critical processes that require high availability, reliability, and operating efficiency.

Advanced Support

In addition to the Platinum level, this offers a remote service and solution (workaround). This contract provides for a contract the maximum time for the solution (workaround) the problem, based on their criticality. This level is recommended for companies that use Tianzhu products in a corporate manner for critical processes requiring high availability, reliability, and operating efficiency, where the infrastructure available for Tianzhu products complies with the strict requirements foreseen by the manufacturer Tianzhu.

Our Services

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