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Customers are requested to read the terms and conditions of sale before purchasing any product or availing any service from our website. You need to signify your acceptance of the offer made at our site by accepting the terms and conditions of the sale.

Description and Pricing

Tianzhu Tech Solutions strives to provide best possible prices on the servers and web hosting services. Prices of the servers are subject to change with time without any prior notice. However, Tianzhu Tech Solutions will not assure that the price will be low in the city, region or anywhere else across the globe. If the price or information about the product or service is specified incorrectly on the website, then Tianzhu Tech Solutions at its discretion will contact you or cancels the order and notify you in case of such cancellation. If Tianzhu Tech Solutions cancels the order after the payment processing is completed, then the amount will be refunded to your account from which you have made the payment within the reasonable period of time. We will not negotiate the prices on the products we sell, all the prices are final.

Order Process

Orders placed by the customers at our website should be accepted by the seller finally. The seller accepts the customer order and completes the contract between the seller and customer after the products are dispatched at the doorsteps of the customers. Order is accepted until and unless the seller notifies the customer about its cancellation or the customer himself cancels the order.

Delivery

Products are delivered to the shipping address specified by the customers at the seller’s sole discretion. The shipping address and pin code of the customer is verified by the Tianzhu Tech Solutions before proceeding to the payment process. In the event case, if the area you request is not serviceable by our delivery partner/merchant, we would request you to provide an alternative shipping address that we expect would be in the delivery partner’s list. You can order the product from any place worldwide. Customers can collect the products from the seller’s premises at any time after the seller notifies the customers about its collection. If you purchase two to three products at a time, then we ensure to ship them together.

Limitation of Liability

We are not liable for any loss or damage, which was not predictable by us at the time of accepting the order and the loss or damage caused due to breach of contract by you.

Order Cancellations & Changes

We strive to ship the products ordered by the customers at a faster pace. For the benefit of the customer, we send the orders to the warehouse to start the fulfilment process to deliver the product soon. In the event case, if we are unable to locate the order after the fulfilment process has begun, we would not be able to change the order or cancel it.

We will not refund or accept the products that were processed for the reason you have changed your mind or you have found the products to be more economical at some other place. We advise you to preview the order carefully before adding them to the shopping cart and confirming it.

Returning Goods – General

When you have returned the product to us for any reason whatsoever (For instance, you have cancelled the contract under the consumer contracts regulations or if the product delivered to you was damaged) you need to ensure that the product is properly packaged and labelled with the address as before. You are solely liable for any damage or scratches on the goods due to improper packaging. You are also responsible for the loss of goods or any damage while transporting other than using our courier.

24/7 Technical Support
Tianzhu Tech Solution.com provides impeccable 24/7 technical support for most of its products. Few products need technical support from the manufacturer to know how to use it.

Payment

While purchasing products on Tianzhu Tech Solution, it is pivotal to select the right payment mode. We accept all the on-line transactions and NEFT transfers. Your products will be delivered to the shipping address once the payment is made.

Warranty

Warranty is the assurance given by the seller on the purchased product. The warranty period varies from manufacturer to manufacturer. In the event of any damage, the customer can replace or repair the product after the purchase without paying a single penny to the seller within the given time frame under certain conditions.

Tianzhu Tech Solutions will not assure that the products on the site are accurate, reliable, and damage free.

Privacy
We respect your privacy, however, while shipping the products to other states they are subjected to open and inspected by the customs authorities.

The following terms and condition should be read and agreed by the customers before taking the services. However, the terms and conditions apply to all the people who have business relationship with Tianzhu Tech Solution. We offer the following services to our clients.

  • Domain Name(registrations)
  • Dedicated Servers
  • Cloud Hosting
  • cPanel Hosting
  • Website and app development
  • Windows Hosting
  • Software development
  • IOT Development
  • Reseller Hosting
  • Fully Managed Linux VPS Hosting
  • Windows VPS
  • CMS Hosting
  • AMC Services
  • IT Security

Service Period
We provide the hosting services for the global clients for a period of 12 months from the activation date (these services are offered until the provided date or if the service has been withdrawn earlier in accordance with the agreement)
After the minimum service period, the managed hosting services will continue to provide the services until the notice is given to the customers under 13.1 clause or until the service is sacked as part of the agreement.

Data Backup and Restores

  • Tianzhu Tech Solutions will retain the backup of the Managed Hosting Operating System, Applications and File Data for 2 weeks.
  • User is responsible to protect their respective applications and data that are not provided by the Tianzhu Tech Solutions unless there is a mutual agreement between each other to retain the backup of the client
  • We will not assure any service that is pertained to data backup for the users who have admin and root privileges. In case of any backup failure, we would take necessary action to retrieve the data.
  • Customers have to understand, Tianzhu Tech Solutions is not responsible for data loss, data theft or corruption of the data. You need to take up the entire responsibility of data or files while transferring and maintain the local backup of your data to recover in case of any loss or failure. We are not accountable for any data loss, claim or damage that is caused by inadvertent backup failure.

CPU, Bandwidth and Disk Usage

  • Allowable disk and CPU usage
    • Hosting space provided by the Tianzhu Tech Solutions has adhered to the terms of the Agreement and the Acceptable Use Policy.
    • Hosting space shared will be used to store web files, active emails and content of the user’s website. The hosting space will not store media files, emails or other content, including offsite electronic files, emails and FTP hosts.
    • Tianzhu Tech Solutions has the right to review the user’s account to check the CPU, disk space and other resources is being used as per the agreement and Acceptable use policy.
    • Tianzhu Tech Solutions has all the rights to terminate the services, impose additional charges or delete the content from the websites that is found to infringe the terms and conditions of Tianzhu Tech Solution.
    • Dedicated and VPS usage is confined to a few of the resources allocated to the specific plan you have purchased
    • Bandwidth Usage
      • Bandwidth allowance is not confined to the shared servers. Resellers or dedicated or VPS servers are not allowed to exceed the bandwidth usage as per the plan that was purchased. You can view the usage in your control panel.

Uptime Guarantee

Any shared or reseller server has a high downtime and could not meet the assured uptime, then the user can receive a month credit to their account. This does not apply for the planned maintenance. Credit approval solely relies on the discretion of the Tianzhu Tech Solutions and the provided justification by the user. Tianzhu Tech Solutions will not consider the justification given by the third parties. The server uptime is the time reported by the server and the Apache web server, this time reported may vary from other services. Users can mail to support@Tianzhutechsolution.com to raise the ticket along with justification to our billing department. Uptime guarantee can be availed by the shared and reseller solutions. Downtime of the dedicated server for the specified time is covered in the network guarantee and this is not at all pertained to up time guarantee.

Management and Support

As per the clause mentioned in the Service Level Agreement, we will strive our best to resolve your issues at a faster pace. You can reach us by phone or through email:

  • 24/7 technical support is provided for P1 Faults and you can call us to raise other faults during the business hours.

Tianzhu Tech Solutions Shall Not Responsible To:

  • Provide maintenance and support to the applications that are not related to Tianzhu Tech Solutions unless there is a mutual agreement between both the parties
  • Retrieve the Non-Tianzhu Tech Solutions provided applications, managed hosting server or other data in case of backup failure unless it is agreed separately with you;
  • Anything that is beyond the Managed Hosting Service along with uploading the data beyond the limitation and the data generated by the Managed Hosting Server on behalf of you.

Tianzhu Tech Solutions Responsibilities:

Our responsibilities for the customers who do not have root/admin access

  • Supply, maintain and monitor the Managed Hosting Server in real time
  • Monitor the CPU, RAM and storage utilization of the Managed Hosting Server;
  • Set up the base configuration of the Managed Hosting Server, the Operating System and the applications provided by the Tianzhu Tech Solution;
  • Provide technical support for the service related glitches;
  • Maintain, upgrade and support the operating system and Tianzhu Tech Solutions Provided Applications on a regular basis; and enforce the initial setup of the Managed Hosting Service;
  • Provide backup to the operating System settings, Tianzhu Tech Solutions Provided Applications and file data as per the Back-up schedule clause 12;
  • In case the Tianzhu Tech Solutions could not repair the fault in the Managed hosting server then the team will strive to troubleshoot the issue and restore the Managed hosting server to its normal state within less time span.

Security

The user who breaches or escalates the network security privileges are liable to criminal and civil charges. Examples of violation include gaining unauthorized access, scanning the traffic entering and leaving the network systems, causing interruption to the service of the other users, mail bombing, flooding, forging the TCP-IP pack header, or header information of email, carrying out any other network based attacks, etc. are terminated from the services and are imposed with security violations.

Cancellations

User who would like to cancel the account may request for cancellation through a call or email (itsupport@Tianzhutechsolution.com) at least 2 weeks prior to the end of the current month. Please include the last four-digit credit card number that you have provided to us along with your cancellation request for verification purpose. The client account is renewed on the first day of every month, until and unless clients request for the termination of the account.

Refund Policy

We strive to provide superior quality services that meet your business needs.

In the event case, if the user is not happy with our services, we give a refund. The refunded amount will be deposited directly into your bank account in seven business days from the day of processing.

If the amount is paid via credit card, then we refund the amount to the credit card with the details provided at the time of availing our services and in case, if you have paid via payment gateway, then the amount will be refunded to the same account

Domain Name registration or other services pertained to domain transfer are strictly non-refundable. Once the domain name is purchased with your name then the domain cannot be transferred to other’s name prior to the expiration of the domain term period.

Only first-time account holders are entitled for a refund. For instance, if you have registered and deleted the account with us and again re-registered in the website or created a second account with us, then you are not eligible to get the refund.

We do not refund the total amount that was paid on software, we curtail the administrative fees, and installation fees on purchased software or domain name. Refund requests would be taken into consideration only for 9 days from your purchased date and the amount would be refunded on a prorated basis.

Taxes paid on the software or service are not refundable. However, users can claim their tax amount directly from the government.

Users are not entitled to get the claim while using the trail services from Tianzhu Tech Solutions.

Users cannot get the claim when his/her services are hampered or blocked from running of illegitimate activities like spam, torrent, child porn, etc. in their websites

Users can submit the refund requests by our ticketing system or via email. Users have to send the service cancellation request from the email account that was given at the time of purchasing, requests received from other account would be considered as an invalid one. Requests submitted post 30 days would not be considered.

Privacy

Tianzhu Tech Solutions ensure to protect the data that was collected from the customers. Any alteration made to the page will be posted on this page and acknowledged to you via email.

Customer access

  • As per the standards, users are not given admin/root access to the Managed Hosting Server. Tianzhu Tech Solutions provides FTP access to the web servers and Remote SQL access for SQL servers.
  • If you want the admin/root access to the Managed Hosting server to deploy and manage the Non-Tianzhu Tech Solutions provided applications, then you are approved.
  • Services and support commitments are applied as per the access privileges chosen by the customers.

Our Rights

Premises of Managed hosting services are subject to change. In case of such change we would notify you prior to one month. We ensure to provide the same level of service that was provided to you earlier. We bear the total expenses incurred for moving the services.